National Consumer Week 2016

Skye and Lochalsh Citizens Advice Bureau and Trading Standards are raising awareness of public consumer rights.  CAB launched their campaign during National Consumer Week to help stop people falling prey to bad sellers and common mistakes.

There were changes to the law in 2015 which give us all stronger consumer rights.

Some key points of note from the Consumer Rights Act 2015 are
6th of December, 2016

For goods ordered at home

  • After receiving your goods, in most cases, you can change your mind and get a full refund – up to 14 days after purchase. (actually from Consumer Contracts Regulations 2013)
  • If the goods do not last a reasonable length of time you may be entitled to some money back – for up to 6 years after purchase!
  • If your goods are faulty, you can get a refund – for up to 30 days after purchase.
  • If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases – for up to 6 months after purchase.

For goods ordered at a shop

  • If your goods are faulty, you can get an immediate refund – for up to 30 days after purchase.
  • If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases – for up to 6 months.
  • If the goods do not last a reasonable length of time you may be entitled to some money back – up to 6 years.

For digital content

  • You have a 14 day right to change your mind and get a full refund on your digital content.  You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this. (from Consumer Contracts Regulations 2013)
  • If your digital content is faulty, you’re entitled to a repair or a replacement.
  • If the fault can’t be fixed or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
  • If you can show the fault has damaged your device and they haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

If you have a problem or would like advice we’d like to encourage you to use the consumer helpline at 03454040506, to stop you from making common mistakes and help us gather information and statistics about consumer issues.

You can also ask for advice on some specific issues via a online form at https://www.citizensadvice.org.uk/scotland/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/.

Holding bad sellers to account helps all buyers and law abiding sellers by making bad practices less profitable.